Flookky help centre
How can we help?
Choose the closest category so the right responder can help. Include your Flookky username, app version, device, approximate time, and any on-screen reference. Never send a password, login code, full card number, or raw authentication token.
Account access
Sign-in, verification, recovery, or a compromised account.
Safety report
Harassment, threats, child safety, fraud, or urgent player concerns.
Privacy request
Access, correction, export, deletion, or privacy questions.
Purchase or refund
Receipts, duplicate charges, failed delivery, refund, or revocation.
Technical issue
Crashes, connectivity, device compatibility, or app defects.
Game integrity
Rules, unfair play, cheating, match results, or gameplay defects.
Safety and emergencies
For immediate danger, contact local emergency services first. In-app reports preserve the most useful context. Critical safety reports are prioritized; routine requests normally receive an initial response within two business days. Complex investigations, privacy verification, and store-billing matters may take longer.