Refund Policy

flookky is currently presented as free to download. flookky Credits are virtual play-money points, cannot be purchased for cash, and have no cash or refund value. Losing Credits through a completed game or a valid in-app outcome is not a monetary purchase and does not create a right to a cash refund.

If Rusaka Technologies later offers a paid feature, subscription, or other digital product, the price, billing frequency, and material conditions will be displayed before you confirm the purchase. This Policy will apply alongside the purchase terms shown at checkout and any mandatory consumer rights available where you live.

Apple and Google process purchases made through their stores and control the associated billing and refund systems. To request a refund for a store purchase, use the receipt or purchase-history tools provided by the store:

• Apple purchases: request assistance through Apple's purchase support or "Report a Problem" service.
• Google Play purchases: request assistance through Google Play order history or Google Play Help.

Rusaka cannot directly issue a refund for money collected and controlled by an app store, but we can help identify the relevant transaction.

If a future purchase is billed directly by Rusaka, contact us within 14 days of the charge. Include the flookky account identifier, transaction date, order or receipt number, amount, platform, and reason for the request. Do not send full payment-card numbers or passwords. We will review eligibility under the checkout terms and applicable law. Where a digital product has been fully supplied or consumed with your consent, a refund may not be available except where required by law or the product was defective or not delivered.

Contact the billing store and notify us promptly if you believe a charge is duplicated, unauthorized, or relates to content that was not delivered. We may ask for reasonable evidence to investigate. You should also secure your app-store and flookky accounts. Refund abuse, false claims, or chargebacks may result in restriction of associated paid content or accounts, subject to applicable law.

If subscriptions are introduced, cancelling stops future renewals but does not automatically refund the current billing period. Manage cancellation through the platform that billed you. Access normally continues until the end of the paid period unless the checkout terms or applicable law provide otherwise.

Approved refunds are returned through the original payment method where possible. Timing is controlled by the payment provider and financial institution. Nothing in this Policy excludes or limits non-waivable rights under applicable consumer law.

For flookky billing support, email Rusaka Technologies at admin@rusaka.com with "flookky Refund Request" in the subject line. For general service rules, see our Terms of Service.